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Clairy Support

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Latest activity by Clairy Support
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    Clairy Support created an article,

    How can I remove the tech unit?

    If you need to remove the Clairy tech unit to clean it or because you need to send it back to us follow these simple videos.   Remove the tech unit: Assemble the tech unit:

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    Clairy Support created an article,

    How can I switch off the Clairy WiFi?

    Caution: this operation will prevent Clairy from being managed through its dedicated app, you will not able to monitor temperature, humidity, VOCs and air quality anymore. Moreover, you will not ha...

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    Clairy Support created an article,

    How can I assemble the tripod?

    Inside the box you will find the following components. Otherwise, contact us at support@clairy.com Put into the holes of the stringers a small amount of vinyl glue. Put together the legs and the c...

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    Clairy Support created an article,

    How can I clean my Clairy?

    Wipe the exterior of the unit with a soft, clean, damp cloth. Never clean with gasoline, chemical solvents or corrosive material as these agents may damage the ceramic’s surface. Use the same soft,...

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    Clairy Support created an article,

    My home/office WiFi network doesn’t have a password? How can I connect Clairy?

    For security reasons you can connect your Clairy to a WiFi network protected with a password. Alternatively, you can use the direct connection.

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    Clairy Support created an article,

    How can I update the firmware?

    If you’re using the direct connection the update will be automatic. If you are logged in you just have to go to the settings and click on “update firmware”.

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    Clairy Support created an article,

    There is an exclamation mark on the app

    It looks like your Clairy is no longer connected to your Wi-Fi network correctly. Try to follow these steps:   Check that your Wi-Fi network is working and has an active Internet connection. Check...

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    Clairy Support created an article,

    How do I know when it's time to water the plant?

    Check your float, when it’s all down it’s time to add a bit of water in the self-watering system. So, if you are leaving for a long holiday or for a long business trip, your Clairy will take care o...

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    Clairy Support created an article,

    How can I know that I entered the float correctly?

    After inserting the float in the self-watering system and putting it into the inner pot, make sure it is not blocked and that it is completely lowered (only the red part is visible). After insertin...

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    Clairy Support created an article,

    How much water should I put in the self-watering system?

    You can fill the self-watering system until you see the white part of the float.